Working within a heavily regulated environment, the Redwood and Co. assignment was to help further transition the role of Quality within a Medical Device Manufacturer from working ‘on the business’ to working ‘in the business.’
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Solution Developed and Implemented:
- Using Appreciative Inquiry to focus on building upon what is already working well, focus groups where conducted at a pilot site which had been through a M&A scenario and where a mix of Quality experiences and cultures where ‘living.’
- Visual Facilitation was next used to help people ‘see’ rather than just intuitively know what was working and how – creating a clearer and more aligned picture of the current state and areas for improvement
- Combining Systems Thinking with Human Centred Design, workshops across the business were then conducted to help further establish an appreciation of the interconnectedness of both quality mind-sets and behaviours and quality processes – again highlighting and increasing alignment on areas for improvement
- Visual Consultancy was next leveraged to develop a clear picture of a new ‘To Be’ state where roles and behaviours and not just actions in relation to a Quality Culture were devised. With visual metaphors and stories created, people began to own their individual and collective journey and actions to deliver a new and better Quality Standard for the business …and its patients!
Impact to Date:
A clear vision and mission regarding a Quality Culture has evolved in which individuals and teams see Quality more as a business enabler, within everyone’s role and remit, and the Quality function is starting to truly serve a championing rather than a policing role.